Shipping & Delivery Policy
At FitSmart, we ensure fresh, healthy meals are delivered to your doorstep across Canada with care and precision. This policy outlines our delivery standards, areas, and procedures.
Last updated: May 28, 2026
Delivery Areas
Primary Delivery Zones:
- Greater Toronto Area (GTA): Toronto, Mississauga, Brampton, Markham, Vaughan, Richmond Hill, Oakville, Burlington
- Ottawa Region: Ottawa, Kanata, Orleans, Nepean, Barrhaven
- Montreal Area: Montreal, Laval, Longueuil, West Island
- Vancouver Area: Vancouver, Burnaby, Richmond, Surrey, North Vancouver, West Vancouver
- Calgary: All major areas within city limits
- Edmonton: All major areas within city limits
- Other Major Cities: We're expanding! Contact us to check availability in your area
Don't see your area? Contact us to check availability. We're continuously expanding our delivery network across Canada.
Delivery Schedule
Morning Delivery
- 7:00 AM - 10:00 AM (Local Time)
- Breakfast & Lunch Meals
- Fresh from kitchen
- Temperature-controlled delivery
Evening Delivery
- 5:00 PM - 8:00 PM (Local Time)
- Dinner Meals
- Prepared fresh daily
- Insulated packaging
Delivery Process
1. Flexible Scheduling
Choose your preferred delivery days and times through your account
2. Fresh Preparation
Meals prepared fresh daily using quality Canadian ingredients
3. Safe Delivery
Delivered in insulated containers to maintain freshness and temperature
Meal Skipping
If you don't want delivery for a particular day, you can easily skip it through your account dashboard. No need to call us - just log in and manage your delivery schedule anytime. Changes require 24 hours' notice.
Delivery Charges
Subscription Delivery
- Free delivery included in all subscriptions
- No additional delivery charges
- Regular scheduled deliveries
- Flexible delivery schedules
- Available in all service areas
Trial Orders
- Free delivery for trial orders
- Next-day delivery available
- Special trial pricing
- Easy upgrade to subscription
- Subject to area availability
Subscription Benefits
All our meal plans are subscription-based, which means delivery is always included at no extra cost. You can choose weekly or monthly subscriptions with flexible delivery schedules tailored to your needs. Delivery is free for all subscription plans across our service areas.
Packaging & Quality
- Insulated Containers: Maintain optimal temperature during transit, even in extreme Canadian weather
- Eco-friendly Packaging: Biodegradable and recyclable materials used whenever possible
- Hygienic Seals: Tamper-evident packaging for food safety and security
- Clear Labeling: Ingredients, nutritional info, expiry dates, and allergen information clearly marked
- Temperature Control: Cold chain maintained for perishable items
- Weather Protection: Packaging designed to protect meals in all weather conditions
Delivery Instructions
For Customers:
- Please provide accurate delivery address including unit/apartment number, postal code, and any access codes
- Keep someone available at the delivery address during the scheduled time window
- Check the package for any damage before accepting
- Store meals in refrigerator immediately upon delivery (within 30 minutes)
- Consume within the recommended time frame indicated on packaging
- Ensure your delivery address is accessible and safe for our delivery personnel
Special Instructions:
- For office deliveries, please specify building name, floor, and suite/office number
- For condominiums or apartments, provide buzzer code and any security instructions
- For gated communities, provide gate codes or security contact information
- For dietary restrictions or special requests, mention during order placement or account setup
- For winter deliveries, ensure pathways are cleared of snow and ice
Delivery Issues
What to do if:
-
Delivery is delayed: Contact us immediately. We'll provide updates and compensation if the delay is our responsibility. Weather-related delays will be communicated proactively.
-
Package is damaged: Do not accept damaged packages. Take photos if possible and contact us immediately. We'll arrange a replacement delivery.
-
Food temperature issues: If food isn't at proper temperature upon delivery, do not consume. Contact us immediately for replacement. Safety is our priority.
-
No one available: We'll attempt delivery twice. After that, you can schedule a re-delivery through your account. A re-delivery fee may apply for multiple missed attempts.
-
Weather-related issues: In extreme weather conditions, we may delay or reschedule deliveries for safety. You'll be notified and can reschedule at no charge.
Returns & Refunds
- Quality Issues: Full refund or replacement for quality problems reported within 2 hours of delivery
- Wrong Items: Immediate replacement with correct items or full refund
- Allergies/Intolerances: Full refund if dietary requirements not met as specified
- Delivery Problems: Refund or credit for service failures on our part
- Time Frame: Report issues within 2 hours of delivery for best resolution
- Documentation: Photos of issues help us resolve problems faster
For detailed refund information, see our Cancellation & Refund Policy.
Contact Information
Customer Support
- 8054090043
- delivery@fitsmart.ca
- support@fitsmart.ca
- Monday - Friday: 9:00 AM - 6:00 PM EST
- Saturday: 10:00 AM - 4:00 PM EST
Emergency Contact
- 8054090043
- Urgent delivery issues
- info@fitsmart.ca
- Canada
Important Notes
- Delivery times may vary during peak hours, holidays, and extreme weather conditions
- We reserve the right to refuse delivery to unsafe or inaccessible areas
- Weather conditions (snow, ice, extreme cold) may affect delivery schedules - we prioritize safety
- Special dietary requests must be made 24 hours in advance
- Bulk orders or special events require 48-hour advance notice
- Delivery areas and schedules are subject to change - we'll notify you of any changes
- During holidays, delivery schedules may be adjusted - check your account for updates
- We comply with all local health and safety regulations in each province
Canadian Shipping Standards
We adhere to Canadian food safety and shipping standards:
- Compliance with Canadian Food Inspection Agency (CFIA) regulations
- Provincial health and safety standards
- Temperature control requirements for perishable foods
- Proper labeling and allergen information as required by Canadian law
Last updated: May 28, 2026
This Shipping & Delivery Policy is governed by the laws of Canada and your province of residence.