Shipping & Delivery Policy
At HealthyRizz, we ensure fresh, healthy meals are delivered to your doorstep with care and precision. This policy outlines our delivery standards, areas, and procedures.
Delivery Areas
Primary Delivery Zones:
- Ludhiana City: All major areas including Civil Lines, Model Town, Sarabha Nagar, BRS Nagar, Dugri, Pakhowal Road
- Industrial Areas: Focal Point, Industrial Area A, Industrial Area B
- Residential Colonies: All major residential societies and apartments
- Educational Institutions: Universities, colleges, and schools
Don't see your area? Contact us to check availability.
Delivery Schedule
Morning Delivery
- 7:00 AM - 9:00 AM
- Breakfast
- Fresh from kitchen
Evening Delivery
- 6:00 PM - 8:00 PM
- Dinner
- Prepared fresh daily
Delivery Process
1. Flexible Scheduling
Choose your preferred delivery days and times
2. Fresh Preparation
Meals prepared fresh using quality ingredients
3. Safe Delivery
Delivered in insulated containers to maintain freshness
Meal Skipping
If you don't want delivery for a particular day, you can easily skip it through your account dashboard. No need to call us - just log in and manage your delivery schedule anytime.
Delivery Charges
Subscription Delivery
- Free delivery included in all subscriptions
- No additional delivery charges
- Regular scheduled deliveries
- Flexible delivery schedules
Trial Orders
- Free delivery for trial orders
- Same-day delivery available
- Special trial pricing
- Easy upgrade to subscription
Subscription Benefits
All our meal plans are subscription-based, which means delivery is always included at no extra cost. You can choose weekly or monthly subscriptions with flexible delivery schedules tailored to your needs.
Packaging & Quality
- Insulated Containers: Maintain optimal temperature during transit
- Eco-friendly Packaging: Biodegradable materials used
- Hygienic Seals: Tamper-evident packaging for food safety
- Clear Labeling: Ingredients, nutritional info, and expiry dates
Delivery Instructions
For Customers:
- Please provide accurate delivery address and contact number
- Keep someone available at the delivery address during the scheduled time
- Check the package for any damage before accepting
- Store meals in refrigerator immediately upon delivery
- Consume within the recommended time frame
Special Instructions:
- For office deliveries, please specify building and floor details
- For gated communities, provide security guard instructions
- For dietary restrictions, mention during order placement
Delivery Issues
What to do if:
-
Delivery is delayed: Contact us immediately. We'll provide updates and compensation if needed.
-
Package is damaged: Do not accept damaged packages. We'll arrange a replacement.
-
Food temperature issues: If food isn't at proper temperature, contact us for replacement.
-
No one available: We'll attempt delivery twice. After that, a re-delivery fee applies.
Returns & Refunds
- Quality Issues: Full refund or replacement for quality problems
- Wrong Items: Immediate replacement with correct items
- Allergies/Intolerances: Full refund if dietary requirements not met
- Delivery Problems: Refund of delivery charges for service failures
- Time Frame: Report issues within 2 hours of delivery
Contact Information
Customer Support
- +91 98765 43210
- delivery@healthyrizz.in
- 7:00 AM - 10:00 PM
Emergency Contact
- +91 98765 43211
- 24/7 Support
- WhatsApp Support
Important Notes
- Delivery times may vary during peak hours and holidays
- We reserve the right to refuse delivery to unsafe areas
- Weather conditions may affect delivery schedules
- Special dietary requests must be made 24 hours in advance
- Bulk orders require 48-hour advance notice
Last updated: September 08, 2025